Jett Business and Contact Information

Jett-Stream Mufflers We are always happy to help with selecting the right Jett engine and accessories for your project. If you have application questions, need repair information, require a quote for special parts or configurations, or to follow up on product orders, please contact us.
The very best way to contact us is by email.

dubjett@gmail.com

Next best way is Telephone

713-680-8113
(Leave message if necessary)

Please understand, Jett operates a small business. There is no large staff. It may take anywhere from a few minutes to a couple of days to reply. We do our very best to reply rapidly and accurately. Your patience is appreciated. Our business hours are 9am-5pm Monday through Friday central time.

Jett Aerotech Business Address:
6110 Milwee, Suite J - Houston, Texas 77092

Important Sales Terms and Shipping information

Minimum sale of $10.00 for all orders. Texas residents add 8.25% sales tax.

All orders and payments are processed through our website using our Secure Shopping Cart system and order form. We can also take credit card and payment information by phone.
Do not send credit card or personal information by email!
Jett accepts payment by MasterCard, Visa, American Express and PayPal (*see below)
Pay with confidence - Secure On-Line Ordering

Shipping charges are not calculated in your online order but will be added prior to charging your card. Every order is different. Shipping cost will be actual charges, and may include a handling fee. You will be notified of shipping cost.

Your credit card or payment account is not charged immediately upon placing your order. You will be charged when the order is complete and is ready to ship.

*PayPal Orders: are NOT immediately charged to your account. WARNING! There will be an additonal charge of 2% of the total, plus $5.00 to cover paypal charges. Also noted, when your order is processed, you will receive a confirmation email. When your order is ready to ship you will receive a Payment Request through PayPal. Please include your PayPal account email address with your order.

Please be aware that every engine is built to order. At this time most engines will ship within three weeks from the date of your order, but sometimes may take longer. Some accessories require a lead time as well. You will notified of lead time when we receive and process your order.

Privacy Statement

All personal information provided to DubJett.com and Jett Aerotech is used for our business purposes only. We will not send you unsolicited email, and we do not give or sell your name, email address or other personal information to anyone.

Return Policy

ENGINES: For a period of 90 days, engines may be returned in their original condition**, to Jett Aerotech. A restocking charge of $25.00 will be deducted from the credit to cover the cost of inspecting and test running the engine. Costs of missing parts may also be deducted from the credit.

PARTS AND ACCESSORIES: For a period of 90 days, engine parts and Jett accessories may be returned to Jett. There will be no restocking fees accessed.

CONDITIONS: Refunds are FOB Houston, TX. Shipping and handling charges will not be refunded. Refunds will be subject to inspection of items. Items that were shipped free will have the usual shipping charge deducted from the refund. Refunds on credit card purchases will be credited to that same credit card. The customer may choose to receive credit instead a of refund.

EXCEPTIONS: Items purchased specifically for the customer from outside vendors may not be returned. Engines that are modified at the request of customer may not be returned. Tuned pipes cut specifically for the customer may not be returned. Items kept over 90 days may not be returned. Special, factory second, or obsolete items may not be returned.

**ORIGINAL CONDITION: Engines that have been run, installed in an aircraft, disassembled, or damaged in any way cannot be returned. Castings have a matt finish and BSE have a bright machined finish; therefore the installation of screws, adhesives, or the use of tools which mar that finish will render the engine un-returnable.

RETURN PROCEDURE: Inspect the item to insure that it is in its original condition. Package the item carefully—it must arrive at jett in original condition. Return the item, insured, to Jett Aerotech, 6110 Milwee St. Suite J, Houston, TX. 77092. Include a copy of the original invoice and a note of explanation of the reason for the return. Include instructions for issuing your credit (credit card number or PayPal identification). Credit will be issued within 10 business days and when all conditions are met.

Limited Warranty
For all Sport Engines (see below for high performance and racing)

Your Jett engine is warranted to the original owner to be free of defects in material and workmanship for a period of 1 year from the date of purchase, (bearings and damage caused by bearing failures are covered for 90 days). During this time Jett will repair or replace at its option defective parts without charge.

Limit of Liability: Our liability under this warranty is limited to the repair or replacement of defective parts by Jett and does not include shipping expenses.

Exclusion and/or Voidance of Warranty: This warranty does not apply to damage or defects resulting from lean running, misuse, neglect or abuse, damage caused by customer disassembly, tampering, use of substandard fuel, use of incorrect accessories (glow plug, prop, etc), abnormal service, damage in shipment, damage resulting from a crash, or any use of the engine for which it is not specifically intended. Any engine used for racing or with fuel containing higher than 15% nitromethane is not covered by this warranty. Full length tuned pipes or mufflers are not covered by this warranty. This warranty is void if the engine is modified, altered, or repaired by anyone other than Jett. Special power enhancements made by Jett at your request void the warranty! This warranty gives you specific legal rights and you may have other rights that vary from state to state within the U.S.

Proof of Date of Purchase: It is the responsibility of the purchaser to show proof and date of purchase. Your original invoice or receipt is required. Should your engine require warranty or non-warranty service, please return it via UPS or insured Parcel Post to:

Dub Jett - Jett Aerotech
6110 Milwee Suite J
Houston, Tx. 77092
USA

Along with your engine and invoice, please enclose a complete explanation of the problems. Give your name, address and phone number clearly. For repairs not under warranty, you will be notified by mail of the charges and will have the option of paying by credit card, or by sending a check or money order. You may pre-authorize by providing credit card number to speed things along. Remember, you must pay a postage fee of $12.00, which should be included with the return.

Limited Warranty
For all Racing Engines and Custom Configured HP Engines

Your Jett engine is warranted to the original owner to be free of defects in material and workmanship for a period of 1 year from the date of purchase. (See exclusion below) During this time Jett will repair or replace at its option defective parts without charge.

Limit of Liability: Our liability under this warranty is limited to the repair or replacement of defective parts by Jett and does not include shipping expenses.

Exclusion and/or Voidance of Warranty: This is a high performance engine and individual operator techniques vary in such a way that the life of this engine is beyond the manufacturer’s control. Specifically, there is no warranty against material wear or breakage resulting from actual use. This warranty is void if the engine is modified, altered, or repaired by anyone other than Jett. Special power enhancements made by Jett at your request void the warranty! This warranty gives you specific legal rights and you may have other rights that vary from state to state within the U.S.

Proof of Date of Purchase: It is the responsibility of the purchaser to show proof and date of purchase. Your original invoice or receipt is required. Should your engine require warranty or non-warranty service, please return it via UPS or insured Parcel Post to:

Dub Jett - Jett Aerotech
6110 Milwee Suite J
Houston, Tx. 77092
USA

Along with your engine and invoice, please enclose a complete explanation of the problems. Give your name, address and phone number clearly. For repairs not under warranty, you will be notified by mail of the charges and will have the option of paying by credit card, or by sending a check or money order. You may pre-authorize by providing credit card number to speed things along. Remember, you must pay a postage fee of $12.00, which should be included with the return.